Everyone has to have a difficult conversation from time to time. While some people find them easier to have, others may not.

During this session participants will learn:
" What makes some conversations difficult to have?
" Consequences of not having the conversation
" Preparing for the conversation
" Empathic Listening
" Navigating the conversation -Tips
" Common Mistakes
" Reducing Defensiveness
" Experience Window Activity: Great activity that wraps up everything we've discussed