360 Student Service and Care
Dates: May 24, 2024
Meets: F from 9:00 AM to 12 N
Location: FOC Bldg 010 Fort Omaha Campus 117
Cost: $0.00
There are 5 openings remaining at this time.
MCC prides itself on meeting students where they are and helping them complete their goals. Students are our customers from the moment they ca
ll for information to the day they complete their career goals. Everyone at MCC is their partner and we provide part of that partnership means providing 5 star service to help every student reach their goals.
Program Objectives
At this program's conclusion, participants should be able to:
- Employ techniques to quickly build rapport and support students.
- Adapt to different communication styles and triggers.
- Frame and position conversations to de-escalate.
- Utilize active and empathic listening skills.
- Explain why students might get upset.
- Improve email communication.
- Manage stress on both sides of the equation.
| Fee: | $0.00 |
|---|---|
| Hours: | 3.00 |
| CEUs: | 0.30 |
FOC Bldg 010 Fort Omaha Campus 117
Pamela Sumner
Pamela Sumner, Executive Coach & Senior Consultant, has been working in the field of human advancement since the early 1990's and specializes in the delivery of a broad range of organizational development and consulting services. She has been a valued member of the NBDC Team serving as a facilitator/trainer and leadership coach to those seeking proactive growth, facilitating teams, and providing customer focused initiatives. In addition, Pamela is a seasoned and respected keynote speaker and writer.
